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Head of Customer Experience

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Customer Centricity at Its Finest

At TN Portugal, we're passionate about delivering exceptional customer experiences. As the Head of Global Customer Support, you'll be at the forefront of this mission, leading our global customer support team to new heights.

About the Opportunity

You'll have the chance to develop and implement innovative customer support strategies, drive customer satisfaction and loyalty, and collaborate with cross-functional teams to identify opportunities for growth and improvement.

Your Key Responsibilities Will Include:

  • Developing and executing customer support strategies that align with business objectives.
  • Building and managing a high-performing team of consultants and specialists.
  • Collaborating with internal stakeholders to identify opportunities for process improvements and efficiency gains.
  • Analyzing customer feedback to inform product and service enhancements.

What We're Looking For

  • A minimum of 5 years of experience working in a customer support environment.
  • Proven track record of driving customer satisfaction and loyalty.
  • Excellent communication and leadership skills.
  • Ability to analyze complex data and inform strategic decisions.