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Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Job Title: Technical Support Advisor

Are you looking for a challenging role in a multicultural team? Do you want to work with well-known brands and relocate to Lisbon, Portugal? We have an exciting opportunity for you as a Technical Support Advisor.

About the Role:

As a Technical Support Advisor, you will be responsible for ensuring excellent customer service to the German market. You will create exceptional value and solve any issues to deliver a consistent quality of service.

Main Responsibilities:
  • Manage incoming queries in a customer service environment, troubleshooting technical issues
  • Respond to incoming calls and emails from enterprise clients
  • Gather information from customers, ensure resolutions of queries
  • Maintain client relationships through product support over the phone
  • Provide high-quality service
  • Record all required data elements in CRM to provide good follow-up and qualitative support
Requirements:

To succeed in this role, you will need:

  • Native level of German and fluency in English
  • Previous experience of at least 6 months in Technical Support
  • Interest in and willingness to learn and be tech-savvy
  • Very good communication skills – both written and oral
  • Ability to operate in high-pressure situations
  • Team player, enthusiastic, and self-starter
  • Analytic and problem-solving skills
  • Customer and Quality oriented
  • Valid Portuguese work permit or EU citizenship required
What We Offer:

We offer a long-term opportunity, working hours in rotative shifts, a competitive package, and a chance to be part of a challenging and fast-paced environment. You will also have the opportunity to collaborate with some of the biggest brands in the industry and be part of a multicultural and international environment.

We provide fully paid training, professional development, and career evolution. If you live outside Portugal, we offer reimbursement of initial flight ticket and 6 months of accommodation in a shared flat.

Our company is an international Customer Experience Specialist with a global presence and over 50,000 employees. We are taking care of customer service experiences on behalf of some of the world's most progressive brands.