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Are you looking for a challenging role in a multicultural team? Do you want to work with well-known brands and relocate to Lisbon, Portugal? We have an exciting opportunity for you as a Technical Support Advisor.
About the Role:As a Technical Support Advisor, you will be responsible for ensuring excellent customer service to the German market. You will create exceptional value and solve any issues to deliver a consistent quality of service.
Main Responsibilities:- Manage incoming queries in a customer service environment, troubleshooting technical issues
- Respond to incoming calls and emails from enterprise clients
- Gather information from customers, ensure resolutions of queries
- Maintain client relationships through product support over the phone
- Provide high-quality service
- Record all required data elements in CRM to provide good follow-up and qualitative support
To succeed in this role, you will need:
- Native level of German and fluency in English
- Previous experience of at least 6 months in Technical Support
- Interest in and willingness to learn and be tech-savvy
- Very good communication skills – both written and oral
- Ability to operate in high-pressure situations
- Team player, enthusiastic, and self-starter
- Analytic and problem-solving skills
- Customer and Quality oriented
- Valid Portuguese work permit or EU citizenship required
We offer a long-term opportunity, working hours in rotative shifts, a competitive package, and a chance to be part of a challenging and fast-paced environment. You will also have the opportunity to collaborate with some of the biggest brands in the industry and be part of a multicultural and international environment.
We provide fully paid training, professional development, and career evolution. If you live outside Portugal, we offer reimbursement of initial flight ticket and 6 months of accommodation in a shared flat.
Our company is an international Customer Experience Specialist with a global presence and over 50,000 employees. We are taking care of customer service experiences on behalf of some of the world's most progressive brands.