Customer Service Team Lead
1 semana atrás
We are seeking an experienced Customer Service Team Lead to join our team at Teleperformance Portugal. As a French language supervisor, you will be responsible for leading and motivating employees to meet and exceed personal targets and team SLAs.
About the Role- Act with initiative, make things happen, and accept responsibility for results
- Lead and motivate employees to meet and exceed personal targets and team SLAs (e.g., productivity & quality)
- Measure and improve the productivity of the team
- Communicate effectively with team members and stakeholders within the business
You will work closely with CRC experts to achieve exceptional customer satisfaction and quality standards.
Requirements- High School Degree (mandatory)
- Fluency in French (mandatory)
- Fluency in English (mandatory)
- Customer Service Support B2C/B2B experience (mandatory)
- Experience with Team Management (preferential)
- Experience with CRM (preferential)
Teleperformance Portugal is a pioneer in technology applied to customer support and maintains the highest security standards. Our team is multicultural, highly qualified, and deeply specialized. We offer a wide range of integrated omnichannel solutions.
Company OverviewTP Portugal provides services in 35 languages and has over 12,000 employees from 111 nationalities. We are recognized as one of the 25 best companies to work for in Europe by Great Place to Work and as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine.
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