International Sales and Survey Coordinator

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Description

You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. Our goal is to convert leads into tangible business opportunities.

The role involves responding to consumer leads within a set time frame, collecting necessary information, evaluating business opportunities, and using our preferred providers or technology applications to conduct surveys.

You will arrange follow-up appointments within a set time, establish and maintain strong relationships with customers, and use our preferred virtual survey tool to evaluate customers' inventory.

All virtual surveys are booked through our preferred technology partners on 100% of opportunities, and a physical survey will only be organized through a 3rd party if deemed too complicated or high value.

Ensure data accuracy and timely updates of sales lead progress in our CRM system. Determine customers' needs and match these needs with our service capabilities.

Making follow-up calls to customers on moves and feedback results, ensuring customer reassurance, understanding of the move process, and custom formalities.

Frequently follow up with customers to meet service expectations and look to upsell other services that we offer. You will be expected to achieve a minimum conversion target from lead to opportunity.

Requirements

We are looking for a self-starter with a sense of urgency in driving to reach goals. Ability to work in a fast-paced environment and meet tight deadlines.

An assertive person with good interpersonal skills, both written and on the phone, who is a team player willing to go the extra mile to secure business.

An excellent customer service attitude, possessing customer service or tele-sales experience, ideally in the logistics/mobility industry.

Positive, flexible, willing to learn, and constantly push yourself to succeed. Demonstrated work ethic and consistent track record of over achievement including initiative to prospect calls.

Ability to adapt, contribute, and succeed in a rapidly changing, fast-paced early-stage company environment. Proficient in Microsoft Office applications and good English, both written and oral, additional language skills are a plus.



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