Airline Legal Advisor Role in Lisbon
Há 16 horas
We are seeking a highly skilled Legal Advisor to join our team in Lisbon, Portugal. As a key member of our team, you will be responsible for ensuring compliance with passenger rights regulations and providing excellent customer service to our clients.
The ideal candidate will have a high level of German (written and oral) and fluent English (B2), as well as experience in customer service, tech support, or a similar role. Strong communication skills, both verbal and written, are essential for this position.
As a Legal Advisor, you will be working closely with National Enforcement Bodies (NEBs) to address complaints and ensure compliance with passenger rights regulations. You will also manage correspondence with lawyers and legal officers regarding passenger rights disputes and related cases.
Your responsibilities will include assessing cases submitted by passengers to verify compliance with applicable transport regulations, collaborating with NEBs and legal teams to investigate reported incidents of non-compliance, and compiling and organizing documentation for legal cases and pre-litigation processes.
You will engage with NEBs to mediate and resolve issues before escalation to court proceedings, monitor adherence to transport regulations, and advise on areas of improvement for compliance. Maintaining detailed records of all cases and tracking their progress until resolution is also a critical aspect of this role.
This is a fantastic opportunity for someone looking to grow and be inspired in their career. We offer a competitive salary range of €35,000 - €50,000 per year, depending on your experience and qualifications, as well as a comprehensive benefits package including full-time contracts, paid training, and opportunities for career development and language classes.
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. This is one of the many reasons why Lisbon has become a popular destination for Europeans and has a growing expat community.
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