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Trust and Safety Coordinator for International Social Media Company

1 semana atrás

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are seeking a highly skilled Service and Delivery Coordinator to join our team in Lisbon. As a Service & Delivery Coordinator, you will play a critical role in ensuring a secure and trustworthy marketplace for users, sellers, and creators on this renowned social media platform.

Your key responsibilities will include:

  • Content review and classification in accordance with established policies
  • Responding to customer inquiries and resolving issues related to Trust & Safety actions
  • Ensuring user and brand safety through effective content moderation practices

To succeed in this role, you will need:

  • Native-level proficiency in German and a minimum B2 level of English
  • A valid Portuguese work permit
  • Relocation to Lisbon for an international career and life experience
  • Skills in keeping up-to-date with social media trends and practices
  • Emotional maturity and professional detachment when dealing with sensitive content
  • Motivation and commitment to perform tasks effectively

This role offers:

  • Unfixed term contract with a 30-day probation period
  • Full-time working hours (40h/week) Monday-Sunday 9:00-21:00
  • Salary conditions: €1,408 gross/month + €100/month + €300 loyalty bonus every 3 months + €3,000 signing bonus + performance bonus €120 from the 4th full month + €7 meal voucher/day
  • Health insurance provided from the beginning
  • Paid professional training
  • Employee discounts
  • Fun and engaging company-wide initiatives
  • Excellent work culture