Flight Service Specialist for Multicultural Team
1 semana atrás
**About the Job**
Sitel Corp. is looking for a talented Flight Service Specialist to join our team in Lisbon, Portugal. This is a unique opportunity to work with a world-renowned airline company and be part of a multicultural environment.
As a Flight Service Specialist, you will provide exceptional customer service support through written and phone communication, working closely with our clients across the globe.
**Responsibilities**
- Provide assistance to international airlines, supporting their operations worldwide
- Be part of a dynamic team specializing in customer support, adapting to changing scenarios and updates
- Meet and exceed service quality goals, regulatory requirements, and productivity targets
- Create memorable experiences for customers, driving satisfaction and loyalty
- Work collaboratively with management, providing feedback and suggestions for improvement
**Requirements**
To succeed in this role, you will need:
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Ability to adapt to complex software systems
- Excellent communication skills, empathy, and problem-solving abilities
- Analytical thinking, attention to detail, and a desire to learn and grow
- High-speed internet access and suitable conditions for remote work
- EU citizenship or a valid work permit for Portugal
- Willingness to relocate to Lisbon, Portugal, or be a local candidate
**What We Offer**
Sitel Corp. provides a competitive package, including:
- A **Signing Bonus** to welcome you to our team
- A comprehensive **Relocation Package** to support your move
- **Competitive Wages** based on industry standards
- Paid **Professional Training** to enhance your skills
- Employee discounts, private healthcare & dental insurance, and growth opportunities through development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability and life-long skills and experience
- Excellent work culture and opportunities for growth and development
Join us in shaping memorable associate experiences and improving lives at Sitel Corp.
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