Multicultural Technical Support Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

Atlean World is a global recruitment company dedicated to fostering international collaboration. We specialize in multilingual markets, making the candidate's recruitment journey smoother and more enjoyable.

Your Professional Journey Awaits

We are offering an exciting work experience in Lisbon, Portugal for a role as a Multicultural Technical Support Specialist - Czech speaker.

Why this role is great for your professional growth:

Experience multicultural environments in Lisbon
Represent an international IT brand
Fast-track career development opportunity

What does your day-to-day in this role look like:
Taking ownership of new cases and escalations promptly
Assisting Enterprise customers, partners, and fellow engineers
Defining the scope of customer issues and support boundaries by gathering relevant information
Conducting thorough research to investigate problems, with the option to collaborate with other teams
Consulting with colleagues, handing over cases if necessary
Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed
Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
Documenting your technical work and research in a comprehensive manner
Proactively addressing customer satisfaction concerns before they escalate into problems

What do you need to be successful at this job?
Native level of written and verbal communication skills in Czech
B2 level minimum in English
Good computer skills
Excellent communication and interpersonal skills and team spirit
Technical Support experience
High School Diploma
EU passport/ID or a Portuguese resident card

By joining this role, this is what you can expect:
A unique cultural experience in Lisbon
Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract
Gross salary: 1467€ per month or 1351€ with accommodation
Stable work and career progression, it's possible to become for example a Trainer, a Team Leader, a Manager

Relocation Package is included:
Flight to the Future: Covered flight expenses
First-Class Arrival: Airport pick-up and settling assistance
Nest in Comfort: Accommodation provided in shared apartments
Language Safari: Complimentary Portuguese lessons
Active & Awesome: Free sports activities and social events

Recruitment process:
To apply, send us your CV in English. Then, here are the stages in the recruitment process:
Initial contact by e-mail: we will contact you by email for an initial discussion. Make sure you keep an eye on your inbox, including spam.
Online video interview: this is an opportunity to find out more about your motivations and discuss the job in broad terms
Online tests: tests (linguistic and/or technical) will be required to assess your skills
Final interview with our client: the discussion will focus on the specific aspects of the position and the team.

If you are successful, you will receive a contract offer. Congratulations Once the contract has been signed, all you have to do is book your plane ticket to Lisbon. You'll be met at the airport and given your own private room in a shared flat :)

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World.

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