Fintech Support Specialist
2 semanas atrás
About the Role
Blu Selection is seeking a skilled Technical Support Specialist to join our team in Valencia, Spain. As a key member of our fintech support team, you will be responsible for providing exceptional customer service to our B2B clients, troubleshooting technical issues, and improving our customer experience.
Key Responsibilities
• Support B2B customers through various communication channels, including email, chat, and phone.
• Collaborate with colleagues to improve customer experience and develop innovative solutions.
• Troubleshoot technical issues and implement changes to enhance customer journey and satisfaction.
• Handle payment inquiries and flag customer queries for escalation.
• Maintain high-quality Trustpilot reviews to improve overall company NPS.
Requirements
• Proficiency in the Dutch language at a native speaking level and a C1 level in English.
• Excellent communication and problem-solving skills.
• Proactive and solution-oriented approach to work.
• Ability to work in a fast-paced, customer-centric environment.
What We Offer
• Spanish classes to enhance your language skills.
• Great Friday evening drinks and fitness bootcamps to stay active.
• Mindfulness classes to promote work-life balance.
• Opportunity to work in an ambitious team and develop your professional skills.
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