Fintech Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

About the Role

Blu Selection is seeking a skilled Technical Support Specialist to join our team in Valencia, Spain. As a key member of our fintech support team, you will be responsible for providing exceptional customer service to our B2B clients, troubleshooting technical issues, and improving our customer experience.

Key Responsibilities

• Support B2B customers through various communication channels, including email, chat, and phone.
• Collaborate with colleagues to improve customer experience and develop innovative solutions.
• Troubleshoot technical issues and implement changes to enhance customer journey and satisfaction.
• Handle payment inquiries and flag customer queries for escalation.
• Maintain high-quality Trustpilot reviews to improve overall company NPS.

Requirements

• Proficiency in the Dutch language at a native speaking level and a C1 level in English.
• Excellent communication and problem-solving skills.
• Proactive and solution-oriented approach to work.
• Ability to work in a fast-paced, customer-centric environment.

What We Offer

• Spanish classes to enhance your language skills.
• Great Friday evening drinks and fitness bootcamps to stay active.
• Mindfulness classes to promote work-life balance.
• Opportunity to work in an ambitious team and develop your professional skills.


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