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About the Role:
We are seeking a Financial Services Specialist to join our Order to Cash (O2C) department. The successful candidate will be responsible for managing due and overdue balances on customer accounts, maximizing On Time Payment, and ensuring sales ledger balances are clean.
Key Responsibilities:
- Manage customer/account queries to ensure accurate sales ledger balances
- Maximize On Time Payment for all customers by successfully managing due and overdue balances
- Notify Markets of uncollectable debt risks and mitigate where possible
- Collection activities based on Market Collection Strategy
- Respond to incoming collection concerns from the customer and internal stakeholders
- Analyze and check KPIs on quality of services provided and present during Daily Operational Reviews
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
