Senior Customer Success Manager

Há 5 dias

Lisboa, Lisboa, Portugal ambis Tempo inteiro
Company Overview
We are a fast-growing smart locker company revolutionizing the last-mile delivery industry with our innovative solutions. Our cutting-edge technology enables efficient and sustainable deliveries, making us one of the fastest-growing scale-ups in Europe.

Salary and Benefits
You will receive a competitive salary and benefits package tailored to your experience and skills, including a performance-based bonus and Portuguese health insurance.

Job Description
We are seeking an experienced Senior Customer Success professional to join our innovative team as a Senior Customer Success Manager. In this role, you will play a pivotal part in defining and executing our customer success strategy, ensuring our customers achieve maximum value from our smart locker solutions, and driving long-term customer satisfaction and loyalty.

Key Responsibilities
* Manage customer accounts and projects, ensuring clear communication and alignment of goals and expectations.* Act as the main point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service.* Continuously seek feedback from customers to identify areas for improvement and innovation.* Provide regular updates and reports to internal stakeholders on project status, customer feedback, and key metrics.* Proactively identify opportunities to enhance customer satisfaction and drive customer success.* Oversee project timelines, ensuring milestones are met, and projects are delivered on time and within budget.* Collaborate with cross-functional teams, including product, production, and support, to ensure customer needs are met effectively and efficiently.* Liaise with software and hardware engineering teams to understand technical requirements and align on product enhancements or modifications.

Requirements
* Minimum of 5 years of experience in a tech industry customer-facing role.* Background in coordinating with software/hardware engineering teams directly.* Strong project management skills with the ability to manage multiple projects simultaneously.* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.* Proficiency in English and Portuguese.* Proven track record of delivering exceptional customer service and driving customer success.

Benefits
* A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning.* Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life.* Regular meetings in-person at our HQ Office in Lisbon, giving you the chance to connect with the team and immerse yourself in our company culture.

Others
If you're a passionate Senior Customer Success professional ready to shape the future of smart locker solutions, we invite you to consider this opportunity.

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