Airline Customer Support Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

**Company Overview**

We are a global brand with a presence in over 50 countries, employing over 75,000 multilingual employees. Our company was founded by two French entrepreneurs in 2000 and has since become one of the leading international customer experience solution providers.

Salary and Benefits

We offer a competitive salary package, including a gross monthly income of €1,100 for 14 months, as well as a performance bonus of up to €100 per month and meal vouchers of €7.23 per workday. We also provide reimbursement of some transportation costs and private health insurance after six months.

Job Description

As an Airline Customer Service Representative, you will be responsible for providing world-class service to clients' customers while working on projects for top prestigious brands. Your tasks will include answering incoming queries from customers via email and chat, identifying issues and providing solutions, ensuring a high level of customer satisfaction, recording data in the CRM system, and providing ad-hoc support.

Required Skills and Qualifications

To be successful in this role, you will need a native level of German and a good level of English. Previous experience in GDS tools is ideal, but not required. You should be enthusiastic about the travel industry and have knowledge of the value and impact that a good customer experience can create. You should also be an attentive listener, comfortable and skilled at communicating with people, energetic, innovative, and working proactively at a fast pace.

Benefits

In addition to our competitive salary package, we offer a range of benefits to support your career growth and well-being. These include fully paid training, professional development opportunities, and career evolution. You will also have the opportunity to work in a multicultural and international environment, collaborate with some of the biggest brands in the industry, and participate in various career development chances in different paths.

Relocation Package for International Candidates

If you live outside Portugal, we offer a relocation package that includes reimbursement of up to €400 of initial flight ticket after six months within the company and 12 months of accommodation in a shared flat provided by the company (rental fee to pay).



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