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Customer Service Representative with Multilingual Expertise in Lisbon
2 meses atrás
We are seeking a highly skilled Customer Service Representative to join our team at Smart-Recruitments in Lisbon, Portugal.
Job Overview
This is an exciting opportunity for individuals who possess strong communication skills and fluency in Italian. As a Customer Service Representative, you will be responsible for communicating with customers via phone, chat, and email, ensuring prompt resolution of cases, and maintaining customer satisfaction while representing a major brand.
What You Will Do:
- Communicate effectively with customers to resolve issues efficiently;
- Maintain accurate records of customer interactions;
- Collaborate with internal teams to ensure seamless customer experiences;
- Analyze customer feedback to identify areas for improvement;
- Develop and sustain strong relationships with partners through empathetic communication;
- Achieve targets set by the client and the company.
Requirements
To be successful in this role, you must have:
- Fluency in Italian;
- Proficient English communication skills;
- Strong communication, interpersonal, and problem-solving abilities;
- Basic computer knowledge and technical skills;
- Ability to multitask effectively;
- Team-oriented with the ability to thrive in a fast-paced environment.
What We Offer:
- Competitive monthly salary: €2,500 - €3,000 based on experience;
- Comprehensive relocation support to Portugal;
- Health benefits and various discounts;
- Full training provided by certified instructors;
- Opportunities for career advancement and professional development.
About Smart-Recruitments
Smart-Recruitments is a leading recruitment agency providing innovative solutions to clients worldwide. We prioritize building strong relationships with our candidates and delivering exceptional service.
