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Video Support Specialist for Streaming Platforms
1 semana atrás
Embracing the Future of Video Streaming
We are seeking a talented individual to join our multicultural team based in Lisbon as a support specialist for one of the world's leading online video streaming services.
Your primary responsibility will be to provide top-notch multi-channel support to users of the service, ensuring their issues are resolved efficiently and effectively.
You will work closely with creators who generate revenue for our client's platform, identifying problems and assisting them to resolve these issues promptly.
To be successful in this role, you must possess excellent customer support skills and experience.
About This OpportunityThis is an exciting opportunity to be part of a dynamic team that is shaping the future of video streaming. As a support specialist, you will play a crucial role in delivering exceptional user experiences and driving business growth.
Our ideal candidate is a customer-focused individual with a passion for delivering outstanding support. If you are a problem-solver with excellent communication skills and a strong commitment to excellence, we encourage you to apply.
Key Responsibilities:
- Handling creators' requests via email and chat, with phone support possible in the future.
- Identifying and resolving issues affecting creators who generate revenue for our client's platform.
