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Pharmaceutical Engagement Manager

1 semana atrás

Lisboa, Lisboa, Portugal Alphanumeric Systems Canada Ltd Tempo inteiro

Role Overview

The Pharmaceutical Engagement Manager will be responsible for providing exceptional customer service to patients, healthcare providers, and vendors. This role requires a high level of expertise in customer service, pharmaceutical sales, and problem-solving.

Key Responsibilities:

  • Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors in a professional and empathetic manner.
  • Provide customer support to wholesalers and/or distributors who purchase client products, including ordering, logistics, contracted customers.
  • Answer general inquiries from Consumers and/or HCPs.
  • Work with third-party vendors to provide wholesale/distribution support to requesters.
  • Navigate and provide assistance navigating commercial tools and sites.
  • Work with various sites/content to ensure a Consumer or HCP receives prompt, complete, and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. connection to the online tool, troubleshooting temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in the customer relationship management system (CRM).

Requirements:

  • Fluent in English, German (mandatory) and Albanian (nice to have).
  • Based in Portugal with fully legal and valid documentation to work in the country.
  • Experience in Customer Service or related fields.
  • Flexibility to have the training in different hours due to time zone differences.
  • Bachelor in Business, Supply Chain or related fields is preferred and/or 2-5 years of experience.

What We Offer

  • Competitive and attractive salary.
  • Private health insurance + monthly internet allowance.
  • Full training is provided and dozens of E-Learning courses are available.