Technical Support Expert
Há 4 dias
Company Overview
Jscrambler is a leader in Client-Side Protection and Compliance, pioneering the integration of advanced JavaScript obfuscation with third-party tag protection. Our solutions defend against cyber threats, data breaches, and IP theft, empowering businesses to innovate securely.
Job Description
You will play a crucial role in ensuring the successful delivery and adoption of Jscrambler's high-quality products. Your primary responsibility will be to guarantee customer satisfaction by providing exceptional support, implementing products according to customer needs, resolving technical issues, and addressing inquiries related to product features.
Key Responsibilities
- Provide high-quality technical support to Jscrambler's clients, taking full ownership of issues until resolution
- Collaborate with Product Development teams to resolve tickets efficiently or escalate complex issues to higher support tiers when necessary
- Investigate technical issues, identify root causes, and assist clients by providing workarounds or permanent solutions
- Develop expertise in product capabilities and implement/configure products according to clients' needs
- Provide technical assistance to the Pre Sales team, including preparing demo environments and supporting them throughout the client journey
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