Technical Support Job in Greece for Norwegian Speakers

1 semana atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

About the Job:

Job Description

As a Canon Technical Support Specialist in Greece, you will play a crucial role in delivering exceptional customer service to Norwegian-speaking customers.

You will be responsible for handling customer inquiries, resolving issues, and maintaining a strong professional relationship with customers.

The ideal candidate will have fluent Norwegian language skills, strong English proficiency, and previous experience in a customer support role. We offer comprehensive training in English for 15 working days, conducted remotely, and a competitive salary package with bonuses based on performance.

Key Responsibilities
  1. Respond to customer inquiries and resolve issues efficiently.
  2. Log calls into the customer relationship database and follow escalation procedures.
  3. Ensure cases are tracked and closed in a timely manner.
  4. Maintain a strong professional relationship with customers, showing empathy at all times.
  5. Familiarize yourself with contact centre procedures and guidelines.
Requirements
  • Fluent Norwegian language skills and strong English proficiency.
  • Previous experience in a customer support role.
  • Ability to troubleshoot technical issues and perform data entry efficiently.
  • Excellent verbal and written communication skills.
  • Strong research skills to resolve customer problems and provide feedback on emerging issues.


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