Canon Technical Support Specialist in Greece

2 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

About the Role:

Overview

We are a global leader in providing exceptional technical support services. Our team in Greece is dedicated to delivering top-notch customer service through multiple communication channels.

This role offers an exciting opportunity to work as a Canon Technical Support Specialist, providing assistance to customers in Norway and other countries. The successful candidate will be responsible for responding to end-user requests via calls, emails, and chat, maintaining solid customer relationships.

The ideal candidate will have fluent Norwegian language skills, strong English proficiency, and previous experience in a customer support role. We offer comprehensive training in English for 15 working days, conducted remotely, and a competitive salary package with bonuses based on performance.

Responsibilities
  1. Respond to customer inquiries and resolve issues efficiently.
  2. Log calls into the customer relationship database and follow escalation procedures.
  3. Ensure cases are tracked and closed in a timely manner.
  4. Maintain a strong professional relationship with customers, showing empathy at all times.
  5. Familiarize yourself with contact centre procedures and guidelines.
Requirements
  • Fluent Norwegian language skills and strong English proficiency.
  • Previous experience in a customer support role.
  • Ability to troubleshoot technical issues and perform data entry efficiently.
  • Excellent verbal and written communication skills.
  • Strong research skills to resolve customer problems and provide feedback on emerging issues.


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