Global Retail Customer Service Representative
3 semanas atrás
We are seeking a highly skilled Customer Support Advisor to join our team at Cross Border Talents. As a key brand ambassador, you will be the first point of contact for our customers, providing outstanding service and support.
The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in German. If you are passionate about delivering exceptional customer experiences, this role is an exciting opportunity to contribute to our customer satisfaction efforts.
Key Responsibilities:
- Assist customers through inbound calls, providing detailed information about products and services to close sales over the phone.
- Support customers with delivery issues, including tracking deliveries, resolving problems, and checking stock availability.
- Troubleshoot issues related to account management and software functionality.
- Ensure timely and accurate responses to customer inquiries.
- Maintain meticulous records of customer interactions and actions taken.
Salary: The estimated annual gross salary for this position is approximately €14,008.72, consisting of a base salary of €11,620 per annum, meal allowance of €1,908.72 per annum, transport allowance of €240 per annum, and position bonus of €240 per annum. Additionally, you will be entitled to a performance bonus of €170 per 12 months and health insurance provided from day one.
Hiring Process:
- Application Review
- Language Assessment
- Interviews with the Client
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