Multilingual Customer Service Representative in a Global Setting

3 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Overview

At Cross Border Talents, we are seeking an experienced and customer-focused individual to join our team as a Multilingual Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional service and has a strong proficiency in French.

About the Role

We offer a competitive salary based on experience, ranging from €35,000 to €45,000 per annum, depending on qualifications and background.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing outstanding customer service through various channels, including phone, email, and chat.
  • Assisting customers with inquiries regarding products and services, ensuring their needs are met efficiently.
  • Accurately documenting customer interactions and maintaining updated records in our system.
  • Collaborating with team members to resolve issues and enhance overall customer satisfaction.
Requirements

To succeed in this role, you will need to possess:

  • Native proficiency in French.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service is preferred.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and a customer-focused mindset.
Benefits

We offer a range of benefits, including:

  • A competitive salary based on experience.
  • A hybrid working model that offers flexibility between home and office.
  • Opportunities for professional development and career advancement.
  • A supportive and inclusive work environment.
Work Schedule

The working hours for this role are Monday to Saturday: 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day). You will have fixed Sundays off, plus one rotational day off during the week.



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