Multilingual Customer Service Representative in a Global Setting
3 semanas atrás
At Cross Border Talents, we are seeking an experienced and customer-focused individual to join our team as a Multilingual Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional service and has a strong proficiency in French.
About the RoleWe offer a competitive salary based on experience, ranging from €35,000 to €45,000 per annum, depending on qualifications and background.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Providing outstanding customer service through various channels, including phone, email, and chat.
- Assisting customers with inquiries regarding products and services, ensuring their needs are met efficiently.
- Accurately documenting customer interactions and maintaining updated records in our system.
- Collaborating with team members to resolve issues and enhance overall customer satisfaction.
To succeed in this role, you will need to possess:
- Native proficiency in French.
- Strong communication and interpersonal skills.
- Previous experience in customer service is preferred.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and a customer-focused mindset.
We offer a range of benefits, including:
- A competitive salary based on experience.
- A hybrid working model that offers flexibility between home and office.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
The working hours for this role are Monday to Saturday: 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day). You will have fixed Sundays off, plus one rotational day off during the week.
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