Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Cpm International Tempo inteiro

About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical support solutions for clients worldwide.

Why Choose Us?

We celebrate diversity and welcome everyone. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. You'll have the opportunity to cultivate a new and exciting career in a high-growth environment.

The Role

As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way. You'll put yourself in our customers' shoes, analyse their problems, and offer individual solutions.

Your Key Responsibilities:

  • Provide an omnichannel service to our consumers via telephone, email, chat, and social media.
  • Develop a sound understanding of the products and services offered by our client.
  • Become an expert on all things New Balance.
  • Embrace our company values and act as a brand ambassador.

Requirements

To be successful in this role, you'll need:

  • A fluent level of English with exceptional grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

What We Offer

In return for your hard work and dedication, we're offering:

  • A competitive salary of €11,538 gross per year.
  • A night shift bonus of €1.85 gross per hour from 10:00pm to 12:00am.
  • Top performance incentives.
  • Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu.
  • Training: 2 weeks of training fully based in the office, from Monday to Friday from 3:00pm to 10:00pm.
  • Hybrid working arrangements: 4 days per month at the office or for training reasons.
  • New Balance online discounts: 30% off.
  • Option to sign-up for Discounted Private Health Insurance.
  • Referral Program: Bring a friend and get a referral bonus.
  • Access to LinkedIn specialised training & courses.


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