German Automotive Customer Service Representative
Há 6 dias
Unlock Your Career Potential
Cross Border Talents is seeking a skilled German Automotive Customer Service Representative to join our team in Braga, Portugal. As a key member of our digital services project, you will play a vital role in delivering exceptional customer experiences and contributing to innovative solutions in the automotive sector.
About the Role
- Provide top-tier customer service to users of digital automotive services
- Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat)
- Ensure customer satisfaction by offering tailored solutions and empathetic communication
- Accurately log customer interactions and follow up to ensure problem resolution
- Collaborate with cross-functional teams to enhance customer experience
What We're Looking For
- Languages: German fluency (native-level preferred) and proficiency in English is an asset
- Skills & Competencies: Strong communication skills and a customer-centric mindset
- Ability to adapt to different shifts and work in a remote setting
- Excellent problem-solving skills with a detail-oriented approach
- Experience: Prior experience in customer service, contact centers, or related fields is a plus, but not required
Compensation & Benefits
We offer a competitive package, including:
- Base Salary: €1,010 gross/month (14 months)
- Performance Bonus: €100 gross/month (12 months)
- Meal Allowance: €7.23 per working day
- Transport Allowance: €20/month
- Total Compensation: Approximately €16,528.72 gross/year plus a performance bonus of €1,200/year
Why Join Us?
At Cross Border Talents, we offer a supportive work environment, opportunities for career growth, and comprehensive benefits. If you're passionate about delivering exceptional customer experiences and contributing to innovative solutions in the automotive sector, we encourage you to apply.
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