Automotive Customer Service Representative
2 semanas atrás
Concentrix is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions. This position provides customer service support and resolution of routine problems regarding client's product or services.
About the Role
We're looking for a highly skilled Automotive Customer Service Representative to join our team in Braga, Portugal. As a key member of our operations team, you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Responsibilities
• Respond to customer requests via multiple channels, updating CRM systems with relevant information.
• Build strong customer relationships by handling inquiries with speed and professionalism.
• Promote customer retention and loyalty by supporting successful inquiry outcomes.
• Maintain professional, empathetic relationships with all customers.
• Collaborate effectively with team members and management.
• Provide feedback on emerging issues and identify improvement areas proactively.
Requirements
• High level of European Portuguese (written and oral) and a good level of English (B2).
• 1 year of experience in technical roles or automotive customer service.
• Passionate about automotive topics and skilled in digital tech.
• Able to understand policies, procedures, and warranties and familiar with market geography.
• Empowered to make independent decisions with strong documentation skills.
• Skilled in resolving issues and providing solutions.
What We Offer
• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary: €28,000 per annum.
• Central location in Braga, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you'll be working on.
• Career development programs, specialized courses, and language classes.
EEO Statement
Concentrix is an equal-opportunity employer committed to diversity and inclusion. We welcome applications from talented individuals who share our values.
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