Customer Experience Expert in Automotive
1 dia atrás
Transform Your Career with Concentrix
We are a leading global technology and services company, powering the brands of the future. Our mission is to deliver exceptional customer experiences through innovative solutions and expert knowledge.
This role as Customer Service Representative will be based in Portugal (Remote), where you will play a key part in ensuring high-quality service to clients across all operations. Your primary goal will be to maintain operational excellence by meeting performance targets and delivering top-notch customer journeys.
At Concentrix, we believe in career growth and personal development. We offer comprehensive training programs, cutting-edge technologies, and ongoing support to help you succeed in your role. In fact, about 80% of our managers and leaders have been promoted from within. That's why we provide FREE Learning and Leadership Development programs to set you on your way to a fulfilling career.
Your responsibilities as a Customer Service Representative will include:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintaining accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborating with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group's latest offerings, policies, and services to provide customers with timely information.
- Exhibiting warmth and enthusiasm in every customer interaction.
- Utilizing your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
We are seeking candidates who possess:
- A high level of Italian language skills (C1 written and oral) and good English skills (B2).
- 1 year of experience in a call center or customer service role, preferably in the automotive industry.
- Passion for automotive topics and expertise in digital tech.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- Passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
If you feel you don't meet all the requirements, we encourage you to apply. We'll do our best to match you with the right job.
In this role, we offer benefits that cater to your unique needs:
- Competitive salary - approximately €23,000 per year, depending on experience.
- Full-time employment with indefinite contracts.
- Full work-from-home position based in Portugal.
- Bring-a-friend bonus opportunities.
- Free training on the company and project.
- Career development programs, specialized courses, and language classes.
At Concentrix, we strive to create an inclusive work environment free from discrimination and harassment. We're committed to equal employment opportunities for all candidates.
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