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Automotive Customer Service Expert
Há 1 mês
Company Overview
We're a global technology and services leader powering the brands of the future. Our innovative solutions help well-known companies improve their businesses with technology in over 70 countries.
Salary
A competitive salary, performance bonus, and bring-a-friend referral opportunities await you in this full-time role with indefinite contracts. Estimated annual salary: €40,000 - €50,000 based on experience and location.
Job Description
As an Automotive Customer Service Representative, you will be the key to ensuring exceptional customer experiences via multiple channels, including CRM system updates. Your strong relationships and professional communication skills will drive customer retention and loyalty.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, updating CRM systems as needed.
- Maintain professional, empathetic relationships with all customers.
- Promote successful inquiry outcomes through efficient issue resolution and solution provision.
- Collaborate effectively with team members and management to ensure operational excellence.
Requirements
To succeed in this role, you should have:
- A high level of German (written and oral) and good English (B2) language skills.
- 1 year of experience in technical roles or automotive customer service.
- A passion for automotive topics and digital tech expertise.
- The ability to understand policies, procedures, and warranties, as well as familiarity with market geography.
Benefits
In this role, we offer:
- Full-time employment with indefinite contracts.
- Competitive salary and performance-based bonuses.
- Bring-a-friend referral opportunities.
- Comprehensive training on our company and projects.
- Career development programs, specialized courses, and language classes.
Eligibility
Please note that only applicants legally authorized to work in Portugal will be considered for this position.
