Highly Skilled Automotive Customer Service Expert
Há 5 dias
Company Overview
We are a global technology and services leader that powers the brands of the future, with operations in over 70 countries. Our mission is to improve businesses with technology and integrated solutions.
Salary and Benefits
This role offers a competitive salary of €30,000 - €40,000 per year, depending on experience, plus performance bonuses and benefits such as work-from-home opportunities, bring-a-friend referral bonuses, and full paid training.
Job Description
As a Highly Skilled Automotive Customer Service Expert, you will respond to customer requests via multiple channels, update CRM systems, build strong customer relationships, promote retention and loyalty, and maintain professional relationships with customers. You will also collaborate with team members and management to achieve operational excellence and identify improvement areas.
Required Skills and Qualifications
To succeed in this role, you will need:
- German (written and oral) at a high level and English (B2) at a good level
- 1 year of experience in technical roles or automotive customer service
- Possession of skills related to digital tech and market geography knowledge
- Able to understand policies, procedures, and warranties
- Ability to make independent decisions with strong documentation skills
- Skilled in resolving issues and providing solutions
Benefits
We offer a range of benefits that support your lifestyle, including:
- Full-time contracts with indefinite duration
- Competitive salary and performance bonuses
- Work-from-home opportunities in Portugal
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and project
- Career development programs and language classes
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