Customer Service Expert for Automotive
Há 8 horas
About the Job
We are seeking a highly skilled Customer Service Expert to join our team in Portugal. As a key member of our customer service department, you will be responsible for providing exceptional support to customers via multiple channels.
Key Responsibilities:
Respond to customer inquiries with speed and professionalism, updating CRM systems as necessary.
Build strong relationships with customers through empathetic communication and issue resolution.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Collaborate effectively with team members and management to achieve business objectives.
Provide feedback on emerging issues and identify areas for improvement.
Requirements:
Danish language proficiency (written and oral) and good English language skills (B2).
1 year of experience in technical roles or automotive customer service.
Passion for automotive topics and digital tech skills.
Ability to understand policies, procedures, and warranties, as well as market geography knowledge.
Empowered to make independent decisions with strong documentation skills.
Skilled in resolving issues and providing solutions.
What We Offer:
Full-time employment with indefinite contracts negotiable based on experience.
Competitive salary and performance bonus.
Opportunity to work from home in Portugal.
Bring-a-friend referral bonus opportunities.
Full paid training on the company and project.
Career development programs, specialized courses, and language classes.
We Value:
Equality and diversity in the workplace.
Continuous learning and professional growth.
Collaborative and inclusive team environment.
If you're passionate about delivering exceptional customer service and have a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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