Automotive Customer Service Expert
1 dia atrás
About the Role: As a Service Representative with Concentrix, you will play a vital part in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries via multiple channels, updating CRM systems accordingly.
Your Key Responsibilities:
- Provide top-notch customer support via inbound and outbound calls or through digital means
- Build strong relationships with customers by handling inquiries efficiently and professionally
- Promote customer retention and loyalty by ensuring successful inquiry outcomes
- Maintain professional relationships with all customers
- Collaborate effectively with team members and management
- Identify areas for improvement and provide proactive feedback
What You Will Need:
- A high level of Spanish (written and oral) and good English skills (B2)
- 1 year of experience in technical roles or automotive customer service
- Passion for automotive topics and digital tech
- Ability to understand policies, procedures, and warranties, with knowledge of market geography
- Empowerment to make independent decisions with strong documentation skills
- Skill in resolving issues and providing solutions
What We Offer:
- Full-time employment with indefinite contracts (negotiable based on experience)
- Competitive salary and performance-based bonuses
- Central location in Braga, Portugal
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
We are an Equal Opportunity Employer: Concentrix is committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work in accordance with Portugal's law requires applicants to be legally authorized to work in Portugal.
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