Customer Service Expert in Automotive Solutions
4 semanas atrás
About Minacs
At Minacs, we are a global technology and services leader that powers the brands of the future. We help well-known companies — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Our company has been recognized for its great workplace culture, career growth opportunities, and commitment to excellence.
Job Description: Customer Service Expert in Automotive Solutions
We are seeking an experienced Customer Service Representative to join our team in Braga, Portugal. As a Customer Service Expert, you will play a key role in ensuring that performance goals are met across all operations and that client expectations related to operational excellence are fulfilled. This includes achieving high targets regarding quality, efficiency, and customer journey improvement.
Responsibilities:
As a Customer Service Expert, you will be responsible for:
• Responding to customer requests via multiple channels, updating CRM systems with relevant information.
• Building strong relationships with customers by handling inquiries with speed and professionalism.
• Promoting customer retention and loyalty by supporting successful inquiry outcomes.
• Collaborating effectively with team members and management to achieve common goals.
Requirements:
To succeed in this role, you should have:
• A high level of German (written and oral) and a good level of English (B2).
• At least one year of experience in technical roles or automotive customer service.
• Passion for automotive topics and skills in digital tech.
• Ability to understand policies, procedures, and warranties, and familiarity with market geography.
Benefits:
In this role, we offer competitive benefits, including:
• Full-time employment with indefinite contracts (negotiable depending on your experience and our client's needs).
• Competitive salary and performance bonus. The estimated annual salary for this position is €35,000 - €45,000 depending on experience.
• Opportunities for career development, language classes, and training on our projects and services.
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