Customer Service Representative

Há 5 dias


Braga, Braga, Portugal Convergys Tempo inteiro

**Company Overview**

At Concentrix, we are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

**Estimated Salary:** €35,000 - €45,000 per annum (negotiable based on experience)

**Job Description**

We are seeking a skilled Customer Service Representative to join our team in Braga, Portugal. As a key member of our team, you will ensure performance goals are met across all operations and provide exceptional customer service support and resolution of routine problems regarding client's product or services.

Responsibilities:

  • Respond to customer requests via multiple channels, updating CRM systems with relevant information.
  • Build strong customer relationships by handling inquiries with speed and professionalism.
  • Promote customer retention and loyalty by supporting successful inquiry outcomes.
  • Maintain professional, empathetic relationships with all customers.
  • Collaborate effectively with team members and management.
  • Provide feedback on emerging issues and identify improvement areas proactively.

Requirements:

  • A high level of Spanish (written and oral) and a good level of English (B2).
  • 1 year of experience in technical roles or automotive customer service.
  • Passion for automotive topics and skilled in digital tech.
  • Able to understand policies, procedures, and warranties and familiar with market geography.
  • Empowered to make independent decisions with strong documentation skills.
  • Skilled in resolving issues, and providing solutions.

Benefits:

  • Full-time contract with indefinite duration.
  • Competitive salary and performance bonus.
  • Central location in Braga, Portugal.
  • Bring-a-friend referral bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

About Us:

Concentrix is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We're proud to offer a range of benefits and opportunities for career growth and personal development.



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