Automotive Customer Service Representative
Há 11 horas
At Minacs, we're seeking an experienced Automotive Customer Service Representative to join our team. With a strong focus on delivering exceptional customer experiences, this role is ideal for individuals who are passionate about the automotive industry and have excellent communication skills.
About the RoleThis position involves responding to customer inquiries via multiple channels, including phone, email, and chat. You will be responsible for resolving customer complaints and concerns in a timely and professional manner, ensuring that customers feel valued and supported throughout their interaction with us.
To be successful in this role, you'll need to possess a strong understanding of the automotive industry, as well as excellent problem-solving and analytical skills. You'll also need to be able to work effectively in a fast-paced environment, prioritizing tasks and managing your time efficiently to meet deadlines.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns in a timely and professional manner
- Provide accurate and helpful information to customers regarding products and services
- Collaborate with internal teams to resolve complex customer issues
To be considered for this role, you'll need to have:
- A high level of Lithuanian (written and oral) and a good level of English (B2)
- 1 year of experience in technical roles or automotive customer service
- Passion for the automotive industry and excellent communication skills
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently
We offer a competitive salary of €30,000 - €35,000 per annum, depending on experience, as well as a range of benefits, including:
- Full-time employment with indefinite contracts
- Competitive salary and performance bonus
- Work from home opportunities in Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
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