German Speaking Customer Service Representative in Portugal

3 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
About Us

Cross Border Talents is a global talent solutions company that connects businesses with top professionals. Our mission is to bridge the gap between companies and skilled workers, facilitating seamless collaboration across borders.

Job Summary

We are seeking an experienced German speaking customer service representative to join our team in Portugal. The ideal candidate will be responsible for delivering exceptional customer service through various channels, including phone, email, and chat.

About the Role

This is a full-time remote position with a competitive salary of €28,000 - €35,000 per year, depending on experience. As a customer service representative, you will be responsible for:

  • Providing excellent customer service through various channels, including phone, email, and chat;
  • Responding to customer inquiries related to products and services in a timely and professional manner;
  • Maintaining accurate records of customer interactions and updating our database accordingly;
  • Collaborating with team members to resolve issues and enhance customer satisfaction;
  • Staying updated on product knowledge and company policies to provide accurate information to customers;
  • Participating in training sessions and team meetings to continuously improve service quality;
Requirements

To succeed in this role, you will need:

  • Native proficiency in German;
  • Strong communication and interpersonal skills;
  • Prior experience in customer service is preferred;
  • Ability to work independently and manage time effectively;
  • Excellent problem-solving skills and a customer-oriented mindset;
  • Familiarity with customer management software and digital communication tools;
Work Schedule

This is a flexible remote work arrangement, with a standard schedule of Monday to Saturday: 7:00 AM - 8:00 PM (Rotational shifts of 8 hours per day). You will have fixed Sunday + 1 rotational day off during the week.

Benefits

As a Cross Border Talents employee, you will enjoy:

  • Competitive salary based on experience;
  • Comprehensive training and development opportunities;
  • Flexible remote work environment;
  • Opportunities for career advancement within the company;
  • Additional perks and incentives;


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