Senior Customer Service Representative

3 semanas atrás


Braga, Braga, Portugal Smart-Recruitments Tempo inteiro

About Us: At Smart-Recruitments, we are dedicated to connecting talented professionals with exciting opportunities. Our company values strong communication and teamwork, making us an ideal fit for individuals who thrive in a fast-paced environment.

Job Summary: We are seeking a highly skilled Customer Service Representative fluent in German to join our team. As a key member of our customer support team, you will be responsible for communicating with customers via phone, chat, and email, resolving cases efficiently, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Communicate effectively with customers in German and English
  • Monitor and resolve customer cases in a timely manner
  • Maintain high levels of customer satisfaction through empathetic and professional interactions
  • Work collaboratively with colleagues to achieve targets set by the client and company

Requirements:

  • Fluency in German
  • Proficient English communication skills
  • Strong communication, interpersonal, and problem-solving abilities
  • Basic computer knowledge and technical skills
  • Ability to multitask effectively and work in a team-oriented environment

What We Offer:

  • Competitive monthly salary: €2,500 - €3,200
  • Comprehensive relocation support to Braga, Portugal
  • Health benefits and various discounts
  • Full training provided by certified instructors
  • Opportunities for career advancement and professional development


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