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Customer Service Representative for On-Demand Mobility

2 meses atrás


Braga, Braga, Portugal Cpm International Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. As a key member of our customer service department, you will be responsible for ensuring the smooth daily operation of our on-demand services by handling contacts over the phone and via email.

The ideal candidate will have a strong passion for delivering an outstanding customer experience and be committed to making mobility accessible while reducing the world's carbon footprint. They will be autonomous and proactive, with a 'can-do' attitude that strives to resolve customer issues efficiently and in real time.

We achieve together: Our customer service representative aims to support the overall performance of operations by providing feedback and insights into key areas that impact customer experience. They will prioritize customer satisfaction, going the extra mile with every interaction, and strive for first-contact resolution to efficiently and satisfactorily address driver and passenger queries.

Key requirements include:

  • Able to communicate clearly and effectively in written and spoken English
  • Fluent level of both written & spoken German
  • Experience in the customer service industry and ideally in a Contact Centre environment
  • Patient and empathic as you'll be supporting a paratransit service

In return for your skills and dedication, we offer a competitive salary of €21,000 per year, fully paid training, 24 holiday days per year, best-in-class people engagement activities and programs, ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment.