Customer Service Representative
1 semana atrás
At Cross Border Talents, we are seeking a highly skilled Customer Service Representative to join our team in Braga. As a key member of our support team, you will be responsible for providing exceptional customer service through various channels, including phone, email, and chat.
About the RoleThis is a fantastic opportunity to work with a dynamic and supportive team, where you can leverage your excellent communication skills to deliver outstanding results. Your primary focus will be on assisting customers with inquiries related to products and services, ensuring their needs are met effectively.
Key Responsibilities- Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely follow-ups to ensure complete satisfaction.
- Assist with Product and Service Inquiries: Collaborate with internal teams to gather information and provide accurate responses to customer queries.
- Document Interactions: Maintain accurate records of customer interactions, updating our system accordingly.
- Team Collaboration: Work closely with team members to resolve complex issues and enhance overall customer satisfaction.
- Native Proficiency in French: You must be fluent in French, both spoken and written.
- Excellent Communication Skills: Strong verbal and written communication skills are essential for this role.
- Previous Experience in Customer Service: While not mandatory, previous experience in customer service will be an asset.
- Problem-Solving Skills: Excellent problem-solving skills and a customer-focused mindset are necessary to succeed in this position.
We offer a rotational shift schedule from Monday to Saturday, 7:00 AM to 7:00 PM, with fixed Sunday off plus one rotational day off during the week.
Benefits- Competitive Salary: Our salary is based on experience and meets the industry standard.
- Comprehensive Training: We invest in our employees' growth and development, offering comprehensive training programs.
- Inclusive Work Environment: Our company fosters a supportive and inclusive culture where everyone feels valued and respected.
- Career Advancement Opportunities: We encourage career growth within the company, providing opportunities for advancement.
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