Customer Service Representative
2 semanas atrás
We are seeking a highly skilled and motivated Customer Service Representative to join our team in Portugal. This is a full-time position with indefinite contracts, offering competitive salary and performance bonuses.
About the RoleIn this role, you will be responsible for ensuring performance goals are met across all operations, while providing exceptional customer service through multiple channels. You will also support customers with booking management, cancellations, and billing issues, as well as attract potential customers by answering questions about rent-a-car reservations and their different modalities.
Key Responsibilities:- Assist customers enthusiastically and professionally through email or phone.
- Support customers with booking management, cancellations, and billing issues.
- Attract potential customers by answering questions about rent-a-car reservations and their different modalities.
- Gather information from new customers and insert it into the platform.
- Process and respond to contact requests promptly.
To be successful in this role, you will need:
- A high level of German (written and oral).
- Excellent communication and active listening skills.
- The ability to identify customers' needs and propose fast solutions.
- Proactivity, self-motivation, and a great team player mindset.
We offer a range of benefits that help you support your unique lifestyle, including:
- Full-time employment with indefinite contracts.
- Competitive salary and performance bonus.
- Work from Home in Portugal.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses, and language classes.
Our estimated salary for this position is €25,000 per year, based on industry standards in Portugal.
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