Customer Service Representative
Há 6 dias
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cross Border Talents.
About the Role:
- Deliver exceptional customer service through various channels, including phone, email, and chat.
- Respond to customer inquiries related to products and services in a timely and professional manner.
- Maintain accurate records of customer interactions and update our database accordingly.
- Collaborate with team members to resolve issues and enhance customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Participate in training sessions and team meetings to continuously improve service quality.
About You:
- You have native proficiency in German and excellent communication skills.
- You possess strong problem-solving skills and a customer-oriented mindset.
- You are familiar with customer management software and digital communication tools.
- You are able to work independently and manage time effectively.
What We Offer:
- A competitive salary based on experience (approximately $45,000 per year).
- Comprehensive training and development opportunities.
- Opportunities for career advancement within the company.
- Additional perks and incentives.
Work Schedule:
- Monday to Saturday: 7:00 AM - 8:00 PM (Rotational shifts of 8 hours per day).
- Days Off: Fixed Sunday + 1 rotational day off during the week.
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