Customer Service Representative

Há 6 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Description

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Cross Border Talents.

About the Role:

  • Deliver exceptional customer service through various channels, including phone, email, and chat.
  • Respond to customer inquiries related to products and services in a timely and professional manner.
  • Maintain accurate records of customer interactions and update our database accordingly.
  • Collaborate with team members to resolve issues and enhance customer satisfaction.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.
  • Participate in training sessions and team meetings to continuously improve service quality.

About You:

  • You have native proficiency in German and excellent communication skills.
  • You possess strong problem-solving skills and a customer-oriented mindset.
  • You are familiar with customer management software and digital communication tools.
  • You are able to work independently and manage time effectively.

What We Offer:

  • A competitive salary based on experience (approximately $45,000 per year).
  • Comprehensive training and development opportunities.
  • Opportunities for career advancement within the company.
  • Additional perks and incentives.

Work Schedule:

  • Monday to Saturday: 7:00 AM - 8:00 PM (Rotational shifts of 8 hours per day).
  • Days Off: Fixed Sunday + 1 rotational day off during the week.


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