Customer Service Expert in Portugal

Há 1 mês


Braga, Braga, Portugal Phiture Tempo inteiro
About the Role

We're seeking a highly skilled Customer Service Expert to join our team in Portugal. As a representative of our company, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.

The ideal candidate will have excellent communication skills, coupled with empathy and team spirit. Previous experience in customer service is essential, and a high level of Swiss-German (written and oral) C1 and good level of English are required.

Responsibilities
  • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding their orders and attending potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
What We Offer

We provide a competitive salary and performance bonus, full-time work with indefinite contracts, remote work opportunities in Portugal, and bring-a-friend referral bonuses. Additionally, we offer full paid training on the company and the project you'll be working on, as well as career development programs, specialized courses, and language classes.

Requirements

To succeed in this role, you must have:

  • A high level of Swiss-German (written and oral) C1 and good level of English.
  • Excellent communication skills coupled with empathy and team spirit.
  • Previous experience in customer service.
About Us

We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Salary Estimate:

€40,000 - €60,000 per year, depending on experience and qualifications.



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