Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

We are a global technology and services leader that powers the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

About Us

At Buscojobs Portugal, we're proud to be recognized with awards such as "World's Best Workplaces", "Best Companies for Career Growth", and "Best Company Culture". We strive to provide an environment where our employees can grow and thrive.

Job Description

We're seeking a Customer Advisor in Portugal (remote) who will ensure performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Responsibilities:

  • Develop, coordinate and answer health-related questions;
  • Handle emails and calls from health professionals or patients about the use of certain medication;
  • Propose concrete solutions to improve the department and customer relations.

Requirements:

To succeed in this role, you'll need:

  • A high level of Portuguese and Spanish (oral and written) and a good knowledge of English;
  • A degree in one of the following areas: nursing, pharmaceutical sciences, chemistry, biochemistry or biomedical - eliminatory factor;
  • An interest in scientific research;
  • Good communication, organizational and time management skills.

What We Offer:

We offer a competitive salary and performance bonus, full-time work with indefinite contracts, remote work in Portugal, bring-a-friend (referral) bonus opportunities, full paid training, career development programs, specialized courses, and language classes.

About the Role

This is an exciting opportunity to join our team as a Customer Advisor in Portugal. If you're passionate about providing excellent customer service and have a strong background in healthcare, we'd love to hear from you.

Salary: €25,000 - €35,000 per year, depending on experience.



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