Customer Service Expert in French

Há 1 mês


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Overview

We are seeking a highly skilled Customer Service Specialist to join our team at Combined Services App in Braga. As a key member of our multilingual team, you will be responsible for delivering exceptional customer service to our clients.

Salary and Benefits

The monthly salary is approximately 830 EUR gross, paid over 14 months, resulting in an annual gross income potential of 11,620 EUR plus a performance bonus of 1,680 EUR annually. Additional benefits include a meal allowance of 7.23 EUR net per day, a role complement of 20 EUR per month, and a transport allowance of 20 EUR per month. We also offer health insurance from Day 1.

Job Description

Your primary responsibilities will include engaging with French-speaking customers via phone, email, and chat to resolve their inquiries. You will need to deliver empathetic and effective solutions to customer issues while maintaining high satisfaction levels. Additionally, you will collaborate with the team to meet customer service goals and ensure smooth operations by documenting client interactions and updating systems accurately.

Requirements

To be successful in this role, you should have native-level fluency in French, prior experience in call centers or customer service, and proficiency in communication tools. Strong problem-solving abilities and attention to detail are essential skills required for this position. Familiarity with customer support software is also a plus.



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