Customer Support Specialist

Há 6 dias


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in French via phone, email, and chat.

About the Role

This is an exciting opportunity to work with a diverse range of customers, addressing their inquiries related to products or services, resolving issues, and offering solutions. You will also have the chance to work with a talented team of professionals who share your passion for delivering outstanding customer experiences.

To succeed in this role, you will need to possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities. Fluency in French is essential, and basic knowledge of English is also required for effective collaboration with colleagues.

Key Responsibilities
  • Provide high-quality customer support in French via multiple channels
  • Assist customers with inquiries and resolve issues efficiently
  • Maintain high standards of professionalism and communication with customers
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities
Requirements
  • Fluency in French (written and spoken)
  • Basic knowledge of English (for communication with colleagues)
  • Previous customer service experience is a plus but not mandatory
  • Ability to work in rotational shifts and handle a fast-paced environment
What We Offer

We offer a competitive salary of €10,440 per annum, paid over 12 months. Additionally, you will receive a meal allowance of €7.23 per day, transport allowance of €240 per month, and health insurance from day one. After six months, employee contributions will cease, and health insurance will be provided free of charge.

Location

This role is based in Braga, Portugal, and requires flexibility to work rotational shifts, including bank holidays and weekends.


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