Global Retail Customer Service Expert
Há 4 dias
Job Title: Global Retail Customer Service Expert
Location: Remote Work Opportunity
We are seeking a highly skilled and motivated Global Retail Customer Service Expert to join our team at Cross Border Talents. This role presents an exciting opportunity for you to contribute to our customer satisfaction efforts, serving as the first point of contact for our customers.
About the Role:This is a remote work opportunity that requires strong communication skills, fluency in German, and the ability to provide exceptional customer service. As a Global Retail Customer Service Expert, you will be responsible for assisting customers through inbound calls, providing product information, and resolving delivery issues.
Main Responsibilities:- Provide detailed information about products and services to customers.
- Troubleshoot issues related to account management and software functionality.
- Support customers with delivery issues, including tracking deliveries and checking stock availability.
- Maintain meticulous records of customer interactions and actions taken.
We offer a competitive salary package, including a base salary of 1010 EUR per 14 months, meal allowance, performance bonus, and health insurance. If you thrive on delivering outstanding customer service and are fluent in German, this role presents an exciting opportunity for you to contribute to our customer satisfaction efforts.
Hiring Process:- Application Review
- Language Assessment
- 1 or 2 Interviews with the Client
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