Customer Service Representative for Fashion Retail

Há 1 mês


Braga, Braga, Portugal Teleperformance Portugal Tempo inteiro

About the Role:

As a Customer Service Representative for Fashion Retail, you will play a crucial role in ensuring an exceptional customer experience by providing timely and effective support to our clients.

Key Responsibilities:

  • Assist customers with their queries and concerns via phone or written support.
  • Maintain a high level of quality and efficiency to meet team targets.
  • Identify and process potentially fraudulent orders.
  • Provide accurate information on shipping and delivery.
  • Offer expert advice to customers on a range of topics, including product usage and individually tailored solutions.

Requirements:

  • Native written and verbal communication skills in German.
  • Good level of English, written and spoken.
  • Social media responsiveness, including tracking and responding to customer comments.
  • Ability to ensure positive message delivery to customers.
  • Ability to create upsell and cross-sell opportunities.
  • Ability to manage multiple emails efficiently.
  • Problem-solving skills.
  • Good argumentation skills.

Benefits:

  • Opportunity to work with a leading multinational company.
  • International career in a multicultural environment.
  • Possibility of cooperation with industry leaders.
  • Stable work and career progression.
  • Long-term development opportunities.
  • Respectful and inclusive work environment.
  • Flexibility and work-life balance.
  • Health insurance from day one.
  • Possibility to live in company-provided apartments.
  • Initial flight expense refund.
  • Annual complementary return flight to your home country (within Europe).
  • Free Portuguese language courses, sports activities, and organized events.


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