Customer Service Representative for Fashion Retail
Há 1 mês
About the Role:
As a Customer Service Representative for Fashion Retail, you will play a crucial role in ensuring an exceptional customer experience by providing timely and effective support to our clients.
Key Responsibilities:
- Assist customers with their queries and concerns via phone or written support.
- Maintain a high level of quality and efficiency to meet team targets.
- Identify and process potentially fraudulent orders.
- Provide accurate information on shipping and delivery.
- Offer expert advice to customers on a range of topics, including product usage and individually tailored solutions.
Requirements:
- Native written and verbal communication skills in German.
- Good level of English, written and spoken.
- Social media responsiveness, including tracking and responding to customer comments.
- Ability to ensure positive message delivery to customers.
- Ability to create upsell and cross-sell opportunities.
- Ability to manage multiple emails efficiently.
- Problem-solving skills.
- Good argumentation skills.
Benefits:
- Opportunity to work with a leading multinational company.
- International career in a multicultural environment.
- Possibility of cooperation with industry leaders.
- Stable work and career progression.
- Long-term development opportunities.
- Respectful and inclusive work environment.
- Flexibility and work-life balance.
- Health insurance from day one.
- Possibility to live in company-provided apartments.
- Initial flight expense refund.
- Annual complementary return flight to your home country (within Europe).
- Free Portuguese language courses, sports activities, and organized events.
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