Customer Service Representative for New Balance Portugal

1 semana atrás


Braga, Braga, Portugal Cpm International Tempo inteiro

New Balance is a leading global brand that offers innovative products combining function, fashion, performance, and style. As a Customer Service Representative with Cpm International in Barcelona, you will play a crucial part in supporting the company to share these values with our customers worldwide.

We celebrate diversity and welcome everyone to join our inclusive workplace. Our team focuses on customer service, sales, and technical support solutions for clients globally.

You will work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. You can analyze customer problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media.

Key responsibilities include developing a sound understanding of New Balance products and services, becoming an expert on all things New Balance, and embracing company values as a brand ambassador.

To succeed in this role, you will need a fluent level of Portuguese with exceptional grammar and spelling skills, a high level of English (both written and spoken), and a genuine passion for delivering outstanding customer service.

This is a 30-hour part-time position with a salary of €13,538.46 gross per year, paid bank holidays, 24 calendar days of annual leave, and additional benefits such as top performance incentives and employee assistance programs.

The contract is temporary (3-month contract with a 1-month probation period) with the possibility of hybrid working (4 days per month at the office and for training purposes). Training includes 8 days of full-time training based in the office in La Sagrera, Barcelona.

Cpm International offers ongoing training and development opportunities, allowing you to cultivate a new and exciting career in a high-growth environment. Join our vibrant and innovative culture and contribute to making a difference.



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