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Customer Service Representative
Há 1 mês
About Us
CPM International is a global organization with a presence in over 30 countries, providing multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.
Diversity and Inclusion
We celebrate diversity and welcome individuals from all backgrounds. Our inclusive workplace empowers employees to bring their authentic selves to work, fostering a vibrant and innovative culture.
Our Client
New Balance believes in the importance of movement and offers innovative products combining function, fashion, performance, and style. As an international team member, you will play a key role in supporting the company's values and sharing them with customers worldwide.
Job Overview
We are seeking exceptional individuals to join our team, immerse themselves in the brand, and deliver exceptional customer service.
Responsibilities
- Collaborate with customers to answer product information requests and resolve queries professionally
- Analyze customer problems and provide individualized solutions
- Offer an omnichannel service through various channels (telephone, email, chat, social media)
- Develop a deep understanding of New Balance products and services
- Act as a brand ambassador and embody the company's values
Requirements
- Fluent French language skills with exceptional grammar and spelling abilities
- High level of English proficiency (written and spoken)
- Genuine passion for delivering outstanding customer service
- Able to handle sensitive calls with empathy
- Strong administrative skills with attention to detail
- Professional approach to problem-solving
What We Offer
- Estimated salary: €14,625 per year
- Temporary contract with a 3-month probation period
- Part-time schedule (31 hours/week)
- Working days/hours: Monday (12:30 PM - 8:00 PM), Tuesday to Friday (1:30 PM - 8:00 PM)
- Incentives for top performance
- New Balance online discounts (30% off)
- 24 calendar days of paid annual leave
- Paid bank holidays + 1 extra day in lieu
- Holidays: 4 days/month at the office and for training purposes
- 8 days of full-time training fully based in the office
Ongoing Opportunities
- Best-in-class people engagement activities and programs
- Ongoing training and development opportunities
- Employee Assistance Program (free, confidential guidance and support)
- Employee Benefits Club (exclusive perks and rewards)
- Option to sign-up for discounted private health insurance
- Referral Program (bring a friend and receive a referral bonus)
