Customer Service Representative for New Balance EMEA

Há 1 mês


Braga, Braga, Portugal Cpm International Tempo inteiro

About Us

Cpm International is a global company with a presence in over 30 countries, providing multilingual support to diverse markets. Our customer service team is passionate about delivering exceptional experiences, and we're looking for talented individuals to join our ranks.

Job Summary

We're seeking an experienced Customer Service Representative to work with the New Balance EMEA team. As a key member of our team, you will be responsible for providing top-notch customer support via phone, email, chat, and social media. Your excellent communication skills, product knowledge, and problem-solving abilities will enable you to deliver outstanding results.

Responsibilities

  • Provide exceptional customer service through various channels, including phone, email, chat, and social media
  • Develop a thorough understanding of New Balance products and services
  • Analyze customer issues and provide individualized solutions
  • Work collaboratively with colleagues to achieve team targets and SLAs
  • Contribute to the development of a positive and inclusive work environment

Requirements

  • Fluent level of Portuguese and Italian with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving

Benefits

  • Estimated salary: €17,600 per year
  • Temporary contract for 3 months with a 1-month probation period
  • Full-time position (39 hours/week)
  • Hybrid work model: 4 days per month at the office / training / rest from home
  • Paid bank holidays + 1 extra day in lieu
  • Holidays: 2 accrued days / 24 calendar days per year


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