Customer Service Representative
Há 3 dias
**About CPM International**
We are a global company with a presence in over 30 countries. Our team offers multilingual support, tailoring our services to meet the needs of diverse markets. We focus on delivering exceptional customer service, sales, and technical support solutions worldwide.
**Embracing Diversity and Inclusion**
At CPM International, we value diversity and welcome individuals from all backgrounds. Our inclusive work environment encourages employees to bring their authentic selves to work, fostering a vibrant and innovative culture.
**Our Client: New Balance**
New Balance is a leading international brand committed to offering innovative products that combine function, fashion, performance, and style. As a representative, you will play a vital role in supporting the company's values and delivering exceptional service to customers worldwide.
**Key Responsibilities:**
- Collaborate with customers to answer product information requests and resolve queries in a professional manner.
- Analyse customer problems and offer individual solutions.
- Provide an omnichannel service via telephone, email, chat, and social media.
**Requirements:**
- A fluent level of Italian with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
**Compensation and Benefits:**
- Estimated annual salary: €11,282 gross per year.
- Part-time contract with 25 hours/week.
- Working days/hours: Monday to Friday, 9:00 AM - 2:00 PM.
- Hybrid work arrangement: 4 days/month at the office for training purposes.
- Ongoing training and development opportunities.
**Additional Perks:**
- Employee Assistance Program.
- Access to LinkedIn specialized training & courses.
- New Balance online discounts (30% off).
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