Dutch Customer Service Representative

2 semanas atrás


Braga, Braga, Portugal Cpm International Tempo inteiro

Company Overview

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We are a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

Our Client

New Balance believes we are born to move and offers innovative products combining function and fashion, performance, and style. Each international team member supports the company in sharing these values with customers globally.

Job Summary

We are looking for an extraordinary individual to join our team, immerse themselves in the brand, and deliver a first-class service to our customers.

Key Responsibilities

  • Collaborate with consumers to answer product information requests and resolve queries in a skilled and professional manner.
  • Analyse consumer problems and offer individual solutions.
  • Provide an omnichannel service via telephone, email, chat, and social media.
  • Become an expert on New Balance products and services.
  • Act as a brand ambassador by embracing company values.

Requirements

To be successful, you will need:

  • A fluent level of Dutch with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

As a valued member of our organisation, you can expect:

  • A competitive salary: €14,923.07 gross per year.
  • Incentives for top performance.
  • An end-of-contract bonus: €200 gross by completing the temporary contract without sanctions or unjustified absences.
  • Holidays: 2 accrued per month / 24 calendar days per year.
  • Paid bank holidays + 1 extra day in lieu.
  • Hybrid work arrangement: 4 days per month at the office and for training purposes.
  • Ongoing training and development opportunities.
  • Employee Assistance Program - free, confidential, and impartial guidance and support.
  • Employee Benefits Club - exclusive perks and rewards.
  • New Balance online discounts: 30% off.
  • Option to sign-up for discounted private health insurance.
  • Referral program: bring a friend and get a referral bonus.
  • Access to LinkedIn specialised training & courses.

About Us

Cpm International celebrates diversity and welcomes everyone, embracing unique styles. We foster an accessible workplace that empowers individuals to bring their whole self to work.

How to Apply

Share your CV highlighting achievements and responsibilities. Be yourself - no need for photos, age, marital status, or gender. Our process involves submitting your CV, followed by an email, phone screening, and video interview.



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