Dutch Speaking Customer Support Specialist

2 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative Opportunity

We are seeking a skilled Dutch-speaking customer service representative to join our team in BRAGA, Portugal. As a remote worker, you will be responsible for handling customer inquiries, providing support, and delivering exceptional service experiences.

Key Responsibilities:
  • Respond to customer inquiries and provide accurate information about products and services.
  • Address customer concerns via phone, email, and chat, ensuring a high level of customer satisfaction.
  • Troubleshoot and resolve customer issues efficiently, escalating when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with team members and other departments to enhance the customer experience.
  • Adhere to company guidelines and procedures to meet quality standards.
Requirements:
  • Native or fluent in Dutch, with a strong command of English.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills and attention to detail.
  • Ability to work flexible hours, including weekends and rotational shifts.
  • Problem-solving skills and a positive, customer-oriented attitude.
Compensation and Benefits:
  • Meal Allowance: €7.23 per working day.
  • Transport Allowance: €20 per month.
  • Health Insurance: Coverage starts from day 1 with a monthly contribution, fully covered after 6 months of employment.
  • Additional Perks: Access to a vibrant work environment, on-site facilities, and professional development opportunities.
Estimated Salary:

Roughly €22,000 - €28,000 per year, based on national averages for customer service representatives in Portugal.



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