Fashion Customer Service Expert

Há 2 dias


Braga, Braga, Portugal Homerun B.V. Tempo inteiro
About MIKUTA

MIKUTA is a dynamic fashion brand dedicated to delivering exceptional service to its English-speaking customers. Our team is passionate about customer satisfaction and strives to create a positive and memorable experience for our clients.

Job Summary

We are seeking a highly skilled Fashion Customer Service Expert to join our team. As a key member of our customer support team, you will be responsible for providing outstanding service via various communication channels, resolving customer complaints, and collaborating with colleagues to improve our service strategies.

Key Responsibilities:
  • Provide exceptional customer service via email, social media, WhatsApp, and chat to ensure a seamless shopping experience.
  • Assist customers with inquiries related to orders, products, and general customer support in a timely and effective manner.
  • Handle and resolve customer complaints and issues while maintaining a high level of customer satisfaction and trust.
  • Collaborate with other team members to share customer feedback and improve our service and strategies for the future.
About You

We are looking for a candidate who is fluent in English, both written and spoken. A passion for delivering exceptional customer service and understanding customer needs is essential. Strong communication skills, the ability to think on your feet, and provide creative solutions to customer issues are also crucial. If you are a team player who thrives in a fast-paced environment, we encourage you to apply.

Requirements:
  • Fluent in English (written and spoken)
  • Passionate about delivering exceptional customer service
  • Strong communication skills
  • Ability to think on your feet and provide creative solutions
  • Able to work well in a team environment
Salary Range

$45,000 - $55,000 per annum

This salary estimate is based on industry standards for a similar role in a comparable location. We offer a competitive compensation package that includes benefits and opportunities for growth and development.



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